Return Policy

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If you are not satisfied with any of our products, you may return them with your receipt and a completed Return Form for a full refund of the purchase price (minus shipping and handling charges).

Terms and Conditions for Returned Merchandise

30 days: All returns must be postmarked no later than 30 calendar days after the order is placed.

Proper Documentation, Your receipt, and a completed Return Form with the Return Authorization Number must accompany your returned item(s) in order for Electromaax to process your refund.

Good Condition: All returned items must be in their original state and deemed to be in unused condition before they can be accepted for a refund.

Non-returnable Items: Electromaax does not offer a return for discounted items or gift certificate, gift card purchases and custom orders.

Restocking Fee: Non Faulty items returned for refund will be subject to a 20% restocking fee. Custom orders once verified and paid for if cancelled before shipping are subject to a 20% cancellation fee.

How to Return or Exchange a Purchase Call Toll Free: 1 (866) 945-8801 or email to receive a Return Authorization Number.

Please fill out the Return Form enclosed in your Electromaax package and mail the completed form, original invoice and the item(s) you wish to return to the address on the form. Please note that you are responsible for all shipping and handling costs when effecting a return. If you wish to exchange your purchase item, please follow the above return procedures and place a new order for the correct product.

Once we determine that the returned merchandise complies with our Terms & Conditions Policy, we will promptly refund you the cost of the merchandise plus any applicable taxes. Your refund will be credited only to the credit card you used to make the purchase. We’ll provide you with a refund confirmation by email if an address was provided on the Refund Form

Questions? If you have any questions regarding Electromaax Return Policy, please contact us at or call Toll Free:1 (866) 945 8801

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